Refunds & Return Policy

1. Introduction

At Translife Herbs, we are committed to providing you with high-quality herbal products that meet your needs and expectations. If you are not entirely satisfied with your purchase, we are here to help.

2. Returns

2.1. Eligibility for Returns

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• You must provide a receipt or proof of purchase.
• Returns must be made within 30 days of the purchase date.

2.2. Non-returnable Items

• Perishable goods such as food, flowers, newspapers, or magazines.
• Intimate or sanitary goods.
• Hazardous materials or flammable liquids or gases.
• Gift cards, downloadable software products, and some health and personal care items.

3. Refunds

3.1. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

3.2. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at [customer support email].

4. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [customer support email] and send your item to: [physical address].

5. Shipping Returns

• To return your product, you should mail your product to: [physical address].
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.
• If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

7. Policy Changes

• We reserve the right to update or modify this refund and return policy at any time. Changes will be posted on this page, and the policy will take effect immediately upon posting.